Refund policy

 

Right of Withdrawal & Return Policy (English – for convenience only)

30-Day Return Policy

We grant a 30-day return period. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@luctorbjj.com.
The return must be made at your own expense to the following address:

Bryan Kroter
Neumark 2, 04109, Leipzig, Germany

Please only send back items after contacting us first. Returns that are not registered in advance cannot be accepted.

If you have any questions about returns, you can contact us anytime at info@luctorbjj.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Custom-made or personalized products

  • Hygiene items if the seal has been broken

  • Hazardous materials or flammable liquids/gases

Please contact us if you are unsure whether your item can be returned.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the one you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union – 14-Day Right of Withdrawal

In addition to our voluntary 30-day return policy, if you reside in the European Union you have the legal right to cancel your order within 14 days of receipt without giving any reason.
The conditions are the same as stated above: the items must be unworn, unused, with tags, and in the original packaging. Proof of purchase is required.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@luctorbjj.com.

In case of discrepancies between the German and English versions, the German version shall prevail.